Roblox
Senior Product Support Manager, Support Operations
San Mateo, CA, United States · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$27,182 more — $201,282 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $201,282 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 79%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.
- This role is highly cross-functional, bridging the gap between operations and product.
- You will act as the voice of the customer to the Product team, influencing their product roadmap by providing insights gained from our global customer interactions.
Responsibilities
- For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Requirements
- 5+ years of experience in operations management or product support, with a focus on creator and user experiences
- 5+ years of experience developing processes to improve operational efficiency
- 5+ years of experience using data to lead decision-making
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- Bachelor's degree in business, operations, or a related field
Compensation
- $174,100 - $207,480 USD
- Therefore, in some circumstances, the actual salary could fall outside of this expected range.
- This pay range is subject to change and may be modified in the future.
- Annual Salary Range
Benefits
- All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Visa & Work Authorization
- For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
This listing is sourced directly from Roblox's careers page and normalized into a canonical job model.