Revvity
Customer Support Engineer
US Remote - AZ · Part-time
Sponsorship not specified$59k-$79kDetected 1 day ago
SalesCustomer SupportCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
- The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
- The pay range for this full-time position is a salary $59,000.00 - 78,500.00 USD Annually.
Responsibilities
- Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training, support, software, laboratory services products and field upgrades
- Support the local instrument sales representative(s) to help secure new instrument orders
- Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
- Develop organizational awareness of other functional groups and product lines
- Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer
- Support your Team
- Drive Organizational Growth
- Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Requirements
- Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline including 2+ years military experience.
- Ability to travel by air, vehicle and/or other means of transportation as business requires
- Demonstrated ability to troubleshoot, repair, and provide qualification services
- Must have a valid driver's license.
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Nice to have
- Bachelor's degree
- Experience using Microsoft 365
- 2+ years of laboratory and/or field service experience
- Exposure to analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
- Strong interpersonal skills
- strong team player with customer satisfaction focus
Compensation
- The pay range for this full-time position is a salary $59,000.00 - 78,500.00 USD Annually.
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Parental Benefits
- Compassionate Care Leave
- Employee Stock Purchase Plan
- Learn more about Revvity's benefits by visiting our Bswift page.
- For benefit-eligible roles only.
- Part-time and temporary roles may not be eligible for all benefits listed.
Company info
- Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges.
- We pair the enthusiasm of an industry disruptor with the experience of a longtime leader.
- Find your future at Revvity
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Partner with our customers to understand their analytical workflow and applications
- Display exceptional written and verbal communication skills and actively interface with peers and customers
- Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Revvity's careers page and normalized into a canonical job model.