kmtc
Customer Service Representative
Tempe, Arizona
No sponsorshipDetected 20 days ago
SalesExcelLogisticsCustomer SupportCommunicationAdaptabilityOrganizational Skills
About the role
- We are looking for a customer-focused professional to serve as the primary point of contact for our U.S. customers.
- This role is responsible for handling bookings, shipment tracking, documentation, and issue resolution with a high level of professionalism and accuracy.
Responsibilities
- Manage documentation (B/L, shipping instructions, etc.) and cutoff deadlines
- Maintain accurate records in internal systems
- This role may require flexibility to support evolving business and operational needs
Requirements
- 1-3 years of experience in sales operations, sales support, administrative, or coordination roles
- Strong proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, etc.)
- Ability to work effectively in a fast-paced, cross-functional, and international environment
- Must be legally authorized to work in the United States without sponsorship. (Form I-9 verification required upon hire)
Nice to have
- Bachelor's degree preferred
- Shipping or logistics experience is a plus but not required
Benefits
- Competitive Benefit Packages
Company info
- KMTC USA Corporation is the U.S. subsidiary of Korea Marine Transport Co., Ltd. (KMTC), a global container carrier headquartered in Korea.
- KMTC operates an international container shipping network connecting major trade lanes across Asia and other regions.
- We are establishing and expanding our U.S. presence in Tempe, AZ and nearby cities, and we are seeking motivated, capable professionals who want to grow with us.
- While our U.S. operations are in the early stages of growth, we are backed by an established international organization headquartered in South Korea, founded in 1954 with a 41-year track record of profitability.
- We believe early team members will play an important role in shaping our company culture and future growth in the U.S. market.
- We value individuals who are self-driven, adaptable, and eager to contribute in a fast-growing environment.
- Process booking requests, amendments, and cancellations
- Provide timely shipment status updates and proactive communication to customers
- Handle customer inquiries, complaints, and exception cases
- Coordinate closely with operations, documentation, and global teams to resolve issues
Equal opportunity
- Equal Opportunity Employer.
- If you need a reasonable accommodation during the application or interview process, please contact jhmok@ekmtc.com.
Visa & Work Authorization
- Must be legally authorized to work in the United States without sponsorship. (Form I-9 verification required upon hire)
This listing is sourced directly from kmtc's careers page and normalized into a canonical job model.