ServiceTitan

Delivery Manager

US Remote

Sponsorship not specified$20k-$30kDetected 7 days ago

Project ManagementRecruitingOnboardingLeadershipMentoring

About the role

The Delivery Manager will oversee a team of three Enterprise Implementation Consultants, each responsible for managing 4-6 projects at a time.
It's about the experiences we have, people we meet, and the perspectives we share.

Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from initiation through project close.
Partner with your EICs to ensure that each phase of a client's implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.
Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.
Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
These tools are designed to improve efficiency and enhance the candidate experience.
Here's how we'll support you in doing some of the most impactful work of your career:

So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Stay up-to-date and enabled on FieldRoutes functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients' businesses.

Bachelor's Degree or equivalent professional work experience
A proven track record of being exceptionally detail-oriented while managing multiple projects
Ability to think several steps ahead and take proactive steps to address roadblocks and issues
Experience as a collaborative team player always looking to help and enable others in the organization
Knowledge of and experience with SmartSheet a plus (not required)

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.