GAF

Guarantee Services Representative

Dallas, TX · Contract

Sponsorship not specified$44k-$61kDetected 15 days ago

SalesRecruitingCustomer SupportCommunicationMentoring

About the role

This team is known for being the most knowledgeable, customer-focused, and easiest to do business with throughout the industry.
Provide a seamless experience for both internal and external customers to engage with GAF throughout the commercial sales process.
Interact with customers, contractors, and employees to assist with inquiries across GAF business lines in a call center environment.

The goal of the Contractor & Guarantee Services department is to serve as front line support for Commercial Certified Contractor enrollments and each step of Siplast's commercial guarantee registration through issuance process.
Provide front-line support related to Siplast's commercial contractor program and guarantees through inbound customer contact channels.
Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provide cross-functional support for Sales Operations related activities associated with the GAF Commercial Journey.
Create and maintain close relationships with internal and external customers in an effort to provide a personalized experience.
Escalate atypical requests to the Supervisor, Guarantee Services and maintain support/communication to external customers.
Continue to build knowledge of the company processes, go to market strategy, and customers.

Prior experience in a customer service environment is required.
Working within established or standard operating procedures with a moderate degree of supervision.
Ability to recommend solutions to problems to exceed our customer's expectations.
Ability to communicate and work cross-functional in a collaborative manner.
If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
High School Diploma. Bachelor's Degree preferred.
Prior experience in a customer service environment is required. Required

$44,013-$60,518
We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.

We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.

We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire.

We are proud to be an equal opportunity workplace.
If you have a disability or special need that requires accommodation, please let us know.

If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

This listing is sourced directly from GAF's careers page and normalized into a canonical job model.