Help Scout

Help Scout

Product Marketing Manager

United States

Work authorization requiredDetected 2 days ago
Project ManagementSalesAccount ManagementRecruitingResearchLeadershipCommunicationCollaboration

About the role

  • When our enablement motion is strong, everyone - and every customer - better understands why our products matter and how to use them.
  • Put customers at the center of our storytelling.
  • Produce compelling product content across touchpoints - email newsletters, social channels, in-app messages, and internal enablement materials.

Responsibilities

  • Help Scout builds software for relationship businesses - companies that earn loyalty through outstanding customer service.
  • You'll help equip sales, support, and teammates across Help Scout to understand and clearly articulate the value of what we ship.
  • Help take products to market. Working with Sales, Marketing, Product Managers, and Support, you'll contribute to launches that land with clear positioning and messaging, grounded in real product, user, and market understanding.
  • Contribute to competitive intelligence. You'll help gather and synthesize market and competitive research to inform positioning, support sales, and position Help Scout to win.
  • You're highly collaborative, comfortable working across product, marketing, sales, support, design, and leadership to pull off cross-functional projects.

Requirements

  • You have a few years of experience in marketing, sales, or product, and you're eager to deepen and sharpen your skills alongside a seasoned team.

Skills

  • That means shipping and learning faster, without compromising on craft.

Compensation

  • Competitive salary and an internal, transparent salary formula based on market data

Benefits

  • Flexible time off - you choose the holidays and vacations that make sense for you
  • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
  • A home office stipend to help you get set up and productive
  • A co-working stipend up to $300 a month if you choose to work out of your house
  • A yearly professional development stipend of $1,800 to help you grow in your craft
  • If you're in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
  • Bonus if you've used a help desk in another role.

Company info

  • Help Scout builds software for relationship businesses - companies that earn loyalty through outstanding customer service. We've been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond.
  • Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
  • We've been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
  • If that kind of challenge gives you energy, we'd love to meet you.
  • We've been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond.
  • Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world.
  • Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
  • We've been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world.
  • It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you.
  • It comes with clear expectations and a team that will push you to do some of the best work of your career.
  • We're looking for a Product Marketing Manager to help Help Scout stand out in a crowded, fast-growing market - by telling compelling stories, building memorable product moments, and sharpening our competitive edge.
  • It's an exciting time to be here: we're thinking bigger and shipping faster than ever.

Visa & Work Authorization

  • Teammates must already be authorized to work from their home country.
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This listing is sourced directly from Help Scout's careers page and normalized into a canonical job model.