Sun Life

Events & Experience Specialist

Wellesley Hills, Massachusetts

Sponsorship not specified$54k-$82kDetected 8 days ago

CRMExcelLogisticsInventory ManagementCustomer SupportCollaborationMicrosoft Office

About the role

The specialist provides expert knowledge to meet our corporate objectives, quality standards and business goals for our employee experience program.
The specialist is an onsite role at our US headquarters in Wellesley (Boston MA) and occasionally supporting our other US offices including Hartford CT, Portland ME, Baltimore MD, Milwaukee WI and Kansas City MO, with seamless experiences across the sites.
Onsite everyday at Wellesley site, working with employees and guests to provide and inspiring a smooth workplace experience for all employees and guests

Collaborating with Corporate Real Estate, coordinating hospitality experiences, support amenity & usage monitoring sharing insights and making recommendations for improvements
Assisting employees with impromptu support, questions & coaching.
Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

You're an accomplished event professional, with an inspiring track record of using a wide range of venues and virtual event platforms, working in close collaboration with production, technical and multimedia teams
You have 2+ years of customer service experience in hospitality environments, contributing to events and meeting operations
You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.
You have an excellent track record in fast paced, deadline driven and high-volume environments
you've got the ability to negotiate and resolve issues smoothly and effectively
You have experience tracking expenses and reconciling receipts
You are able to lift up to 50 lbs. as required, and comfortable with equipment set up/ and tear down duties
You have key hospitality industry certifications such as Food Handling Certification and familiarity with hotel/food/beverage industry best practices;
You have experience working in a corporate environment.
Ongoing collaboration with the audio-visual services and technology teams, helping partners troubleshoot self-serve systems and escalating support requests as required

Knowledge of AV industry-related equipment and terminology
Knowledge of customer service standards.
Salary: $54,400 - $81,600
Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.
Not ready to apply yet but want to stay in touch?
Life is brighter when you work at Sun Life
Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
Visit our website to learn more about our benefits and recognition within our communities.
Please email thebrightside@sunlife.com to request an accommodation.
Job Category:
Office Administration
Posting End Date:

At our company, we are committed to pay transparency and equity.
The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable.
Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.
In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.
$54,400 - $81,600

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Reporting to the Event and Experience Manager the specialist collaborates with partners in Events & Experiences, Corporate Real Estate, and other departments of the company.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

This listing is sourced directly from Sun Life's careers page and normalized into a canonical job model.