Fullscript

Senior Support Enablement Specialist

Ottawa, ON · Senior · Contract

Sponsorship not specified$60k-$85kDetected 42 days ago

Adobe Creative SuiteAccessibilityWritingCustomer SupportZendeskIntercomWordPressVideo ProductionCommunication

About the role

In this role, you'll turn product updates, process changes, and strategic enablement priorities into clear, practical learning experiences.

Develop training deliverables and internal communications for our customer support teams to educate on platform releases and enhancements.
Build foundational structured templates for modular training delivery, allowing cross-functional teams to "plug and play" their own components into eLearning courses developed for support to reuse with their respective audiences.
Maintain the LMS course library (Cornerstone), ensuring accuracy, version control, and technical relevance.
Exceptional communication skills with the ability to create clear, concise and learner-focused materials.
Experience developing eLearning solutions for adult learners using interactive and multimedia approaches.
Make it easier for practitioners to access the products they trust so they can deliver better care.

Experience with CRMs used by Support teams (Intercom, Zendesk, Gladly, Amazon Connect, Dixa, etc.), content management systems (e.g.Zendesk, Payload, Wordpress, Paligo, etc.), and Knowledge Management tools (e.g., Guru).

Fullscript is an equal opportunity employer committed to creating an inclusive workplace.
Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
www.fullscript.com
@fullscriptHQ on instagram
@fullscript on YouTube
FullScript on LinkedIn

Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role.
Flexible PTO and competitive pay, because work-life balance matters
$60,000 to $85,000 CAD DOE
Fullscript shares salary ranges to support transparency and help candidates make informed decisions.
The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript's total rewards package.
Final compensation depends on experience, skills, and location.

and total rewards may vary by region.
We put people first, work as a team, and leave egos at the door.
We're an industry-leading health technology company on a mission to help people get better.

At Fullscript, we stay curious and keep finding smarter ways to make care better.

This listing is sourced directly from Fullscript's careers page and normalized into a canonical job model.