K.L. Scott & Associates
Applications Development & Technical Lead
Atlanta, GA
No sponsorship$53k-$800kDetected 19 days ago
GitAWSCloud PlatformsData EngineeringCybersecurityUX ResearchWireframingDesign SystemsAccessibilityAgileStakeholder ManagementCustomer SuccessCustomer SupportCadenceZero TrustResearchLeadershipCommunicationCollaborationProblem SolvingAdaptability
About the role
- If you are a results-driven professional and have the above qualifications, we encourage you to apply for this role.
- Join our team and contribute to our continued growth and success.
- To apply, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
Responsibilities
- Serve as the technical lead and critical subject matter expert for all project tools and websites, directing the design, development, configuration, testing, deployment, and operations & maintenance (O&M).
- Lead O&M of the ServiceNow-based case management system across development, staging, and production environments on the FedRAMP GovCloud managed platform, including COTS customization, major and minor releases, and user account management.
- Direct iterative, agile human-centered design (HCD) improvements to existing sites, including user research, usability testing, wireframes and prototypes, and adoption of the U.S. Web Design System and client established Digital Toolkit standards.
- Manage the full software development lifecycle using an agile framework and ceremonies, coordinating cadence and priorities with client Product Owners.
- Ensure all systems maintain their Authority to Operate (ATO), meet FedRAMP requirements, and align with Zero Trust efforts and applicable NIST SP 800-53 Rev. 5 security controls.
- Develop, deliver, and track Service Level Agreements (SLAs) governing system uptime (99% objective), defect resolution, and incident reporting.
- Lead change management, configuration management, disaster recovery (DR), and continuity of operations (COOP) activities consistent with NIST SP 800-34 Rev. 1 and Federal Continuity Directive 1.
- Commit all developed code and content to COR-designated Git repositories, maintain current technical and client SDLC documentation, and support transition to government-approved hosting environments as directed by the client program lead.
- Provide help desk and IT support oversight, deliver user and system administration training to the ServiceNow based case management system, and coordinate with ServiceNow, AWS, and client IT teams.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience).
- 10 years of experience leading application development and O&M for enterprise or federal web systems, including at least 3.
- Experience deploying and maintaining applications in cloud environments such as AWS US Public Cloud and FedRAMP GovCloud.
- Working knowledge of federal security and compliance frameworks, including FedRAMP, ATO processes, NIST SP 800-53, and Zero Trust architecture.
- Must have the ability to obtain Public Trust clearance for federal government agencies.
- Occasional travel may be required at the direction of the Government in conjunction with a specific requirement (e.g., meetings in Washington, D.C., participate in conferences, events, etc. across the nation).
Nice to have
- Familiarity with the Child Care and Development Fund (CCDF) program or early childhood / human services domains.
- Experience with IT SDLC processes, the HHS Digital Toolkit, and NextGen Secure Cloud hosting environments.
- Relevant certifications such as ServiceNow Certified System Administrator, AWS certifications, PMP, or Certified ScrumMaster (CSM).
- Experience integrating PIV / HHS Access Management System (AMS) authentication and multi-factor authentication (MFA) solutions.
- Experience with DR/COOP planning and FedRAMP Rev.
- Core Competencies
- Technical leadership and team direction across concurrent, multi-platform systems.
- Strong communication and stakeholder management with government Product Owners and Program Managers.
Compensation
- Competitive salary
Benefits
- Health, dental, and vision insurance
- "Discretionary" PTO
Equal opportunity
- K.L. Scott & Associates is committed to diversity and inclusion and welcomes candidates from all backgrounds and experiences to apply.
Visa & Work Authorization
- Must be authorized to work in the United States and maintain a U.S.-based work location as required by the contract.
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