Etsy
Program Manager, Customer Operations
Brooklyn, New York · Full-time
Sponsorship not specified$107k-$139kDetected 14 days ago
Data AnalysisFinancial AnalysisCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving
About the role
- Company Description Etsy is the global marketplace for unique and creative goods.
- As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
- Salary Range: $107,000.00 - $139,000.00 What's the role?
Responsibilities
- Strong collaborator who knows how to drive decision-making. Knows when and how to balance data with intuition, and thoughtfulness with agility
- Excellent verbal and written communication skills with a proven track record to distill complex information and interact with the leadership team and cross-functional partners
- Adept at influencing outcomes and people without reporting lines. Ability to maintain order, focus and calm in times of ambiguity and changing priorities
- As a key member of the lean and productive Program Management team within CO, you will be responsible for leveraging the expertise of Etsy's ops teams to lead high-priority and high-impact initiatives that further the company's medium & long term goals in timely, impactful and sustainable ways.
- Apart from being a trusted thought partner to senior ops leadership, you will also collaborate with other organization's to drive internal efficiency, operational excellence and an improved customer experience.
- CO brings together customer support, fulfillment, trust & safety, risk & fraud, outsourcing, and international operations under one roof and the Program Management team works across all of these functions to lead strategic cross-functional initiatives.
- This team collaborates with a diverse group of partners across Product, Engineering, Analytics, Research, Design and Operations to build our organization as a continuously improving entity that is able to deliver highly delightful and reliable experiences to Etsy's sellers & buyers.
- We manage key program launches through uncertainty & complexity, following a governance model that prioritizes effective decision-making & clear communication at every stage.
- Lead cross-functional high-priority programs that directly ladder up to CO objectives and big bets.
- Through your strong analytical & program management skills, you will accelerate the delivery of these important and/or urgent initiatives, enabling our org to stay on track to deliver its quarterly goals.
Requirements
- Experience within a technology organization, dedicated to creative problem solving and owning strategic projects is required.
Nice to have
- 3 plus years of experience in business operations, corporate strategy, consulting, or a related field.
- Successful track record of solving complex technology and consumer-facing problems, is a huge plus
- A background in, or familiarity with data analytics and/or financial analysis is a plus but not necessary.
Skills
- Company Description
- Etsy is the global marketplace for unique and creative goods.
Compensation
- $107,000.00 - $139,000.00
- In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
Company info
- If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know.
Equal opportunity
- Etsy is proud to be an equal opportunity workplace.
Visa & Work Authorization
- While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
This listing is sourced directly from Etsy's careers page and normalized into a canonical job model.