Grow Therapy

Program Manager, AI Operations Enablement

New York City · Staff+ · Full-time

Sponsorship not specified$144k-$168kDetected 63 days ago

AccessibilityValuationTest AutomationResearchLeadershipCommunication

About the role

Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape.
We've raised more than $328Mm in funding, including our Series D, at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

Own the delivery of individual AI and automation workflows from scoping through launch - coordinating vendor builds, technical integrations, and UAT
Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners
Maintain accurate project status tracking across your portfolio, proactively surfacing risks and tradeoffs to leadership before they become blockers
Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams
Ensure that automation outputs (e.g., AI-drafted responses, flagged tickets, suggested actions) meet a quality bar that builds rather than erodes trust with end users
Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently
Contribute to the playbooks, SOPs, and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement
Support Enablement and Cross-Team Coordination

5-8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment
You have demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors, compliance, technical teams, business ops)
You have the ability to conduct functional QA on AI outputs and automation workflows - you know what "good" looks like and can articulate why something isn't working

Exposure to prompt configuration, workflow logic builders, or no-code/low-code automation platforms
Base Compensation: The base compensation range for this position is
Research shows that some groups hesitate to apply unless they meet every qualification.
If you're excited about this role but don't check every box, we encourage you to apply.
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Specifically, we use a third-party AI tool, Gem https://www.gem.com/, to assist in the initial screening of resumes.

The base compensation range for this position is
Hybrid Commitment: $144,000-$168,000 USD Annually
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Pet insurance discounts, commuter benefits, and global travel assistance.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.
Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Grow Therapy's careers page and normalized into a canonical job model.