OLIVER Agency - North America

Social Media Manager

Toronto, Canada

Sponsorship not specified$72k-$81kDetected 12 days ago

SparkLLMsContent CalendarsWritingExcelCustomer SupportProblem SolvingMicrosoft Office

About the role

Monitor platforms for customer service opportunities, respond to conversations on behalf of clients, and escalate where needed
Conduct social listening across key platforms to identify content opportunities, cultural moments, and emerging trends
Track and analyse performance against KPIs, delivering monthly reporting with clear recommendations

Ability to manage multiple brands, projects, and timelines simultaneously without compromising quality
Experience building personal AI workflows that improve efficiency without sacrificing brand judgment
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries and counting.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Ability to critically evaluate AI outputs and apply human creativity and brand sensibility
Experience with social analytics and listening tools such as Hootsuite, Sprout Social, Brandwatch, or equivalent
Proficiency in MS Office (Excel, Word, PowerPoint)
Proficiency with Gen AI tools relevant to social media - including content ideation, copy drafting, and image generation - to enhance output quality and efficiency

Proven track record managing social media accounts and communities end-to-end, ideally in an agency environment

Be Imaginative to push the boundaries of what's possible
Be Inspirational to do groundbreaking work
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Be Ambitious to succeed
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

This listing is sourced directly from OLIVER Agency - North America's careers page and normalized into a canonical job model.