Zendesk

Zendesk

AMER/LATAM Security & Safety Manager

Austin, Texas, United States of America

Sponsorship not specified$123k-$185kDetected 29 days ago
C++LLMsCybersecurityOKRsZendeskLeadershipCommunicationCollaborationMentoringAdaptability

About the role

  • The AMER/LATAM Security & Safety Manager is responsible for overseeing physical safety and security, as well as ensuring compliance with occupational health and safety requirements across our regional offices, including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, along with other smaller field sites.
  • As a key member of the Global Security & Safety team, this role encompasses a variety of security and safety duties, including performing security and safety inspections, executing security and safety planning for corporate events, and evaluating and responding to life safety incidents.

Responsibilities

  • Incident Investigation: Lead investigations of safety and physical security incidents within the region and assist in investigations in other regions, providing well-articulated reports, briefings, and recommended actions to address findings.
  • Travel Risk Management: Collaborate with global partners to manage and improve our travel risk management program.
  • Executive Protection: Collaborate with teammates to monitor and assess potential safety or security threats to leadership, adhering to the established Executive Protection Program.
  • Emergency Response Team Leadership: Prepare, implement, and lead a volunteer Zendesk Emergency Response Team for offices in the region, ensuring readiness and compliance with emergency protocols.
  • Training Development: Develop safety and emergency preparedness protocols and training for staff, liaising with local emergency services and site leaders to ensure preparedness and compliance with Zendesk policies and local laws.
  • Analytical Skills: Understanding of OKRs, metrics collection, and analysis to drive program effectiveness.
  • Collaborative Approach: Ability to build partnerships and work collaboratively across functions.
  • Collaborate with global partners to manage and improve our travel risk management program.
  • Collaborate with teammates to monitor and assess potential safety or security threats to leadership, adhering to the established Executive Protection Program.
  • Prepare, implement, and lead a volunteer Zendesk Emergency Response Team for offices in the region, ensuring readiness and compliance with emergency protocols.

Requirements

  • 5+ years of experience leading security and safety programs, preferably in a multi-site or multi-country environment.
  • Prior people-management experience in a corporate or security environment.
  • Excellent written and oral communication skills in English are required.
  • Willingness and ability to travel to regional offices and Zendesk corporate events as needed.
  • 5+ years of experience leading Security or Safety programs in a global technology or creative office environment.
  • Ability to travel approximately 10% of the time.
  • Proven Experience: 5+ years of experience leading Security or Safety programs in a global technology or creative office environment.

Nice to have

  • Familiarity with the S2 access control system is a plus.
  • In depth experience with one or more corporate security domains such as executive protection, event security, or travel risk management.
  • ASIS Certified Protection Professional (CPP) or other relevant industry certification
  • Prior military, law enforcement, or first responder experience.
  • Bachelor's degree
  • Experience with generative AI tools to improve security, compliance, or intelligence gathering workflows.
  • The intelligent heart of customer experience
  • Zendesk software was built to bring a sense of calm to the chaotic world of customer service.

Skills

  • Excellent written and oral communication skills, with the ability to convey complex information clearly.
  • Continuous Professional Development: A continuous history of professional development in safety management.
  • Analytical
  • Detail-Oriented: Willingness to roll up your sleeves and engage in the details of every project.
  • Adaptability: Highly adaptable and flexible in response to changing needs and priorities.
  • Willingness to Travel: Ability to travel approximately 10% of the time.

Compensation

  • The US annualized base salary range for this position is $123,000.00-$185,000.00.

Benefits

  • Flexible Schedule: Capability to maintain a flexible schedule, occasionally working mornings and evenings as needed to support operations across various time zones.

Company info

  • Work closely with a global team of internal intelligence analysts to evaluate threat intelligence and respond effectively to life safety events, ensuring human expertise is part of critical decision-making, complementing AI-driven data synthesis.
  • Threat Intelligence Collaboration: Work closely with a global team of internal intelligence analysts to evaluate threat intelligence and respond effectively to life safety events, ensuring human expertise is part of critical decision-making, complementing AI-driven data synthesis.
Apply directly at Zendesk →Create a free account for alerts like thisView Zendesk immigration profile

This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.