Red Cup IT, Inc.
IT Support Engineer
Los Angeles, CA
Sponsorship not specifiedDetected 131 days ago
LinuxIncident ResponseJiraCustomer SupportTCP/IPDNSFirewallVPNCiscoCommunicationProblem SolvingTime ManagementCompTIA
About the role
- We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure. Technical Support Provide first-line and second-line technical support to employees or customers.
- Diagnose and resolve hardware, software, network, and system issues. Respond to help desk tickets, emails, and phone support requests. System & Device Management Install, configure, and maintain desktops, laptops, printers, and mobile devices. Set up user accounts, permissions, and access controls. Manage operating systems such as Microsoft Windows, macOS,
Nice to have
- Diagnose and resolve hardware, software, network, and system issues.
- Set up user accounts, permissions, and access controls.
- Monitor network performance and uptime.
- Troubleshoot application errors and compatibility issues.
- Documentation & Ticketing Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Assist with incident response and security monitoring.
- Computer Science, or related field Certifications such as:
- CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA
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