Pontera
Customer Support Representative
New York, New York, United States
Sponsorship not specifiedDetected 60 days ago
Customer SupportCommunicationProblem SolvingOrganizational Skills
About the role
- Pontera is used by financial advisors across the nation- from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.
- Our team is fast-growing and driven to become one of the largest fintech companies in the world.
- This role is ideal for someone who thrives in problem solving, communicates with clarity and empathy, and is comfortable navigating ambiguity to find the right answer.
Responsibilities
- Provide software support and troubleshoot technical issues with accuracy and care
- Support team initiatives and projects that enhance the customer experience
- As a CSR at Pontera, you'll serve as a trusted partner to our clients - guiding them through questions, troubleshooting issues, and ensuring they feel heard, supported, and confident in our platform.
- You won't always have an immediate answer - but you'll know how to investigate, collaborate, and follow through until you do.
Requirements
- Ability to stay composed and confident even when you don't immediately know the answer
- Bachelor's degree or equivalent experience
Compensation
- Base $60,000; OTE $77,649
- Compensation: Base $60,000; OTE $77,649
Benefits
- Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
- Fully stocked kitchen & lunch reimbursement program
- Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
- Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
- Equity: All new hires are eligible for equity grant participation
- Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
- Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
- Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day
Company info
- in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside.
- That's where you come in.
- A collegial, collaborative, fun work environment with frequent team events
- Communicate and solve issues with customers and cross functional teams by phone, email, video chat
- We're looking for a thoughtful, resourceful, and customer-centric Customer Support Representative to join our NYC-based team.
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