Otonomee

Otonomee

Customer Success Support Specialist (Remote USA - North Carolina, Florida & Georgia)

USA - North Carolina, USA - Georgia · Full-time

Sponsorship not specifiedDetected 71 days ago
SwiftCRMLogisticsCustomer SuccessCustomer SupportCommunicationCollaborationOrganizational SkillsNetSuite

About the role

  • Conduct personalized 1:1 high-touch activation experience tailored to each member's unique needs, guiding them from unboxing through app setup.
  • You will educate members on how to get the most out of the insights Oura offers.
  • Provide expert guidance on program-specific policies and eligibility-related inquiries.

Responsibilities

  • Deliver tailored member onboarding experiences, including unboxing, activation, and app navigation, ensuring members are fully supported.
  • Manage a dedicated enterprise support line, facilitating seamless member handoffs and providing consultative guidance.
  • Serve as an escalation point for partner help desks, resolving complex member issues and technical inquiries.
  • Orchestrate smooth transitions for members requiring direct support from partner support teams,maintaining a frictionless user experience.
  • Technical Support: Troubleshoot and resolve hardware and software issues effectively.
  • Collaborate with internal teams to address complex technical challenges when needed.
  • 40 hours per week Monday - Sunday, 7 am - 7pm EST This is an exciting opportunity for an experienced Customer Success Support Specialist.
  • Acting as a bridge between sales, customer success, and operational teams, the ideal candidate will deliver an exceptional customer experience and strengthen client relationships

Skills

  • Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
  • Organizational
  • Fully Remote work based in either Georgia, Florida or North Carolina, United States.
  • Full time position.
  • Referral Program Equipment provided An Otonomee Buddy on joining Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.

Benefits

  • IN RETURN: This role offers the opportunity to work at the intersection of healthcare and technology, supporting innovative partnerships and driving meaningful client success.
  • Work with an Irish Company that is scaling Performance Bonus 12 days PTO and 3 days sick pay 401k and Health Insurance contribution An Oura Ring so that you can provide great customer support.
  • This is a Work from Home position based in United States - North Carolina, Florida & Georgia We're looking for a dedicated Enterprise Support Specialist to join our team, focusing on Health Tech.
  • This role is pivotal in ensuring seamless onboarding, technical support, and operational assistance for enterprise healthcare clients and their members.
  • Provide administrative and technical support for the Oura Enterprise Platform (OEP), ensuring optimal performance of the population health management system.
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