Progyny

Progyny

Project Manager, Contact Center Operations

New York, New York

No sponsorship$80k-$110kDetected 30 days ago
Project ManagementStakeholder ManagementLeadershipCommunicationMentoring

About the role

  • The Contact Center Project Manager is responsible for planning, coordinating, and executing initiatives that impact contact center operations.
  • This role ensures projects are delivered on time, within scope, and with a clear understanding of operational impact-while protecting service levels, efficiency, and employee experience.
  • This role serves as the central intake and governance point for all contact center change initiatives.

Responsibilities

  • We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
  • Power Partners, and Crain's Fast 50 for NYC.

Requirements

  • candidates must be based in the United States.
  • Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Nice to have

  • Assess project requests for volume, staffing, AHT, and operational impact.
  • Ensure initiatives follow established approval and prioritization processes.
  • Monitor progress and escalate risks or delays as needed.
  • Ensure operational readiness prior to implementation.
  • Define success metrics for each initiative.
  • Provide leadership with visibility into project impact and ROI.
  • On-Time Project Delivery
  • Scope & Timeline Adherence

Compensation

  • Company social events to include annual volunteer day and donation matching
  • In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $80,000 - $110,000.

Benefits

  • Health, dental, vision and life insurance options for employees and family
  • Free in-person, virtual and text-based mental health and wellness support
  • Paid time off, including vacation, sick leave, personal days and summer flex time
  • Company equity
  • Learning and development programs to help you grow professionally and a mentorship program
  • Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group
  • Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
  • Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers.
  • We envision a world where everyone can realize dreams of family and ideal health.
  • Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
  • Our mission is to empower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Equal opportunity

  • Equal Opportunity and Affirmative Action employer.
  • If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.

Visa & Work Authorization

  • Progyny is unable to provide visa sponsorship for this position.
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This listing is sourced directly from Progyny's careers page and normalized into a canonical job model.