Northeast Wisconsin Technical College

Computer Technician Specialist

NWTC Green Bay, USA · Exec · Internship

No sponsorshipDetected 84 days ago

ResearchCommunicationMentoringMicrosoft OfficeMicrosoft Teams

About the role

Answer user inquiries regarding computer software or hardware operations to resolve problems or requests.
Set-up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Work closely with all IIT staff to analyze and resolve issues and to participate in cross-functional projects.

Demonstrate tasks, offer shadowing opportunities, assign meaningful projects, and encourage questions to build confidence and competence.
Schedule check-ins to review progress, provide constructive feedback, address challenges, and adjust responsibilities as needed to support growth.
Install and perform repairs to hardware, software, or peripheral equipment, following design or installation.
Maintain records of daily data communication transactions, problems, and remedial actions taken or installation activities along with documentation for department procedures.
Install and maintain networked and stand-alone printers.
Perform Level 1 support on Instructional Technology equipment.
Provision and manage user accounts, phone numbers, and Teams voice policies.
Configure, maintain, and support Auto Attendants and Call Queues.
Maintain, repair and install computer software, hardware and peripherals.
Configure, maintain and support end-user devices including Teams-certified desk phones, headsets, peripherals, and mobile apps.

Associate's Degree in Computer Science, Computer Support Specialist or related degree.
Minimum two years related experience in microcomputers and networking.
This position requires the ability to collect information, research solutions, successfully configure and install both software and hardware, and resolve issues to meet customer requirements.
Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
Mobility: Ability to move around the campus to attend meetings and events
Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
Work at district sites where NWTC computers are deployed including all RLC locations as required.
Flexibility required to include other hours, as necessary.

Excellent outstanding client service attitude, proficiency with Microsoft Office 365 (O365), Windows 10/11+, and troubleshooting skills in computer hardware and software.
Knowledge of recent versions of Apple OSX, VMware View/VDI, and Microsoft SCCM a plus.

$26.21 - $28.24 per hour
Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

11:00 a.m. - 7:00 p.m. (evenings) with Saturday coverage based on team rotation.
Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.
Assist with HelpDesk calls as needed, provide technical assistance/guidance to lab technicians, resolve technology issues/requests for all staff district-wide, and provide support to all Regional Learning Centers.
If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Resolve technology issues for customers using ticketing software to log all work performed and close them in accordance with department Server Level Agreements (SLAs).

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position.

This listing is sourced directly from Northeast Wisconsin Technical College's careers page and normalized into a canonical job model.