HealthVerity
Desktop Support Engineer
Philadelphia, PA · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$15,958 more — $90,958 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $90,958 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.
Responsibilities
- Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
- Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance.
- Partner with Security on endpoint compliance, patch cadence, and access control enforcement.
- We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet.
Requirements
- Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools)
- Strong working knowledge of Microsoft 365 administration
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Strong customer-service orientation, organization, and ability to prioritize multiple issues
- Familiarity with JAMF (MDM) for mixed-OS environments
- Familiarity with Okta Identity Access Manager (IAM)
- Familiarity with Google Workspace administration
- Knowledge of a broad range of consumer technologies and applications
- Required
- Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) - the most critical skill for this role
- 7-10 years of hands-on desktop/endpoint support experience in a Windows environment
- Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues
- Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
- Preferred
Nice to have
- CompTIA certification preferred (A+, Network+, or Security+)
- Linux and shell scripting is a plus
Compensation
- competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
- biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
Benefits
- We offer health, dental, and vision coverage starting on day 1.
- We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above.
- Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
- 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
- At HealthVerity, we're working towards an innovative and connected future for healthcare data and believe the future is better together.
- Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area.
- Flexible location:
Company info
- Why you'll love working here We are making a difference - Our technology is at the forefront of some of the biggest healthcare challenges in the world.
- We are one team - Our people define our culture and always will.
- We are learners - Every team member is continually learning, no matter if we've been in a role for one year or much longer.
This listing is sourced directly from HealthVerity's careers page and normalized into a canonical job model.