Assent

Sr. Customer Success Manager

Ottawa, ON, Canada · Senior

Sponsorship not specifiedDetected 19 hours ago

Project ManagementSalesExcelSupply ChainRecruitingCustomer SuccessCommunicationCollaborationMicrosoft Office

About the role

As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability.
We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.
As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications.
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Lead high-level strategic planning sessions with

Serve as a peer partner to new team members as required.
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.
Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;

We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged.
Wellness: We believe that you and your family's well being is important.
As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It's not all about the money - well, it's a little about the money.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard.

equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

This listing is sourced directly from Assent's careers page and normalized into a canonical job model.