Redesigncareers

Service Delivery Coordinator

Remote (United States)

Sponsorship not specifiedDetected 26 days ago

ExcelCommunicationOrganizational Skills

About the role

We live by our core values of operating in the service of others, being problem solvers, and focusing on long term partnerships.
You'll excel at Redesign if you thrive in a rewarding environment that moves quickly, challenges you to grow and fosters collaboration.
We seek candidates with a hands-on customer-first approach, robust interpersonal and communication skills, strong work ethic and excellent time management.

Track and follow up on outstanding client requests, coordinating with the service desk and engineering teams to drive timely resolution.
Support client onboarding activities for assigned accounts, ensuring documentation is completed and service delivery is established per the contract.
Provide operational support on accounts that require additional coordination, including ticket monitoring, action item tracking, and internal follow-up.
Maintain accurate and up-to-date records of client interactions, open items, and service activity within internal systems.
Support escalation activities by gathering relevant context, ticket history, and client communication records to enable faster resolution by senior team members.
Strong organizational skills with the ability to manage multiple open items and client priorities simultaneously without losing track of details.
Our globally diverse team members, partnerships with strategic technology manufacturers, and cybersecurity services position us to be a business partner that's ready for what's next.
Job Description The Service Delivery Coordinator supports the delivery of managed services across an assigned portfolio of client accounts.
This role develops deep familiarity with client environments and internal service delivery processes.

4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role.
Qualifications 2 - 4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role.

ITIL Foundation certification or interest in pursuing it.
Experience preparing client-facing reports or service documentation.
Familiarity with RMM platforms and how managed services are delivered operationally.
Experience supporting cybersecurity or MSSP service environments.
Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.
Work Environment & Physical Requirements Ability to sit and work at a computer for extended periods (e.g., several hours at a time).
Requires regular use of a computer, keyboard, mouse, and other standard office equipment.
Ability to communicate effectively via phone, Slack, email, and video conferencing tools.

Assist with preparation of materials for monthly, quarterly, and annual business reviews, including service performance summaries, ticket trend data, and open action item tracking.

This listing is sourced directly from Redesigncareers's careers page and normalized into a canonical job model.