Braze
Senior Technical Architect
Chicago · Senior
Sponsorship not specifiedDetected 1 day ago
HTMLAgentic AIProject ManagementRecruitingCustomer SuccessCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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Files H-1B transfers
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About the role
- This individual will work under Braze's Expert Services department as someone who can move naturally between delivery and technical ownership cohesively, rather than desire to stay in a single lane.
- You will work alongside Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.
Responsibilities
- Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions, depending on what a given engagement needs.
- Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.
- Engage with customer stakeholders, from senior staff to Braze end users, to understand business and technical goals and build credible relationships across the account.
- Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.
- Coordinate with the customer's agencies and third parties to keep external partners aligned with the project's goals and timeline.
- Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.
- Maintain the organizational and communication discipline expected of a Delivery Manager alongside the technical depth expected of a Technical Architect, since either can be called on depending on the project you're staffed to.
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.
Requirements
- Bachelor's degree or equivalent experience in a relevant field.
- 2 to 5 years in a similar customer facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work.
- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work.
- Excellent written and verbal communication skills.
- For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $128,000/year, with an expected On Target Earnings (OTE) between $106,000 and $151,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience.
- Drive early adoption, set KPIs and success metrics, and apply best practices that help customers realize fast time to value.
Visa & Work Authorization
- To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application.
This listing is sourced directly from Braze's careers page and normalized into a canonical job model.