Thrivent

Thrivent

Student Loan Operations Manager

Utah Corporate Center · Full-time

Sponsorship not specified$82k-$110kDetected 28 days ago
Performance ManagementLeadershipCommunicationOrganizational Skills

About the role

  • This role is responsible for the administration, compliance, operational oversight and vendor relationship management of the Thrivent Bank student loan portfolio.
  • Pay Transparency Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose.

Responsibilities

  • Owns the Student Loan portfolio including end ‑ to ‑ end execution and optimization of all processes, vendor performance, and key customer interaction point s including a pplication, disbursement, reconciliation, servicing, and collections.
  • Serves as k ey partner to Finance, supporting reconciliation and reporting, and m onitor ing portfolio performance, trends, and operational metrics; proactively escalating risks or issues as appropriate.
  • Demonstrates strong process ownership across the student loan lifecycle by developing and maintaining comprehensive procedural documentation for loan administration and servicing.
  • Drives continuous improvement, supports issue resolution and escalations, and ensures clear and effective borrower and account communications.
  • Models Thrivent's leadership competencies - Model the Way, Rally the Team, and Deliver Outcomes. ​
  • Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
  • Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent's trust and reputation remain strong with its clients.
  • Collaborates with leadership to define the full scope of reporting and analytics requirements.
  • Owns the development, maintenance, and governance of reporting, including proactively addressing report issues, resolving data discrepancies, and responding to cross-functional inquiries from Operations, Compliance, Finance, and Legal.
  • Demonstrated ability to lead through influence in highly matrixed environments.

Requirements

  • The Student Loan Operations Manager is a subject matter expert with deep knowledge of the end-to-end student lending lifecycle.
  • 5-7 years of progressive experience in student lending, loan operations, or related banking functions, with demonstrated end-to-end knowledge of the student loan lifecycle (origination through servicing and collections).

Skills

  • Bachelor's degree in business, finance, or related field
  • Advanced experience with operational reporting, portfolio analytics, and performance monitoring
  • Strong process ownership with a track record of driving continuous improvement, operational efficiency, and scalable solutions.
  • Strong collaborator with a results-oriented, client-centric mindset.
  • Excellent communication and organizational skills, with a positive, energetic, and empathetic approach.
  • Experience in vendor-managed servicing models within student lending or similar products.
  • Pay Transparency
  • Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose.
  • Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives.
  • That extends to our benefits.
  • Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
  • This policy applies to all employees and job applicants.

Compensation

  • We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.
  • The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions.
  • The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

  • Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.

Equal opportunity

  • Thrivent is committed to providing reasonable accommodation to individuals with disabilities.
  • If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Visa & Work Authorization

  • religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected b
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This listing is sourced directly from Thrivent's careers page and normalized into a canonical job model.