NewRez
2nd Lien Collections Specialist (On-Site)
AZ, Tempe · Contract
Sponsorship not specifiedDetected 1 day ago
CommunicationProblem Solving
About the role
- Negotiate repayments on defaulted mortgage debt.
- Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and constantly representing the Company in a professional manner.
- Contact borrowers to cure delinquency, set up payment arrangements.
Responsibilities
- Review and maintain their personal negotiating worklist.
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
Requirements
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
- Must be able to communicate effectively through verbal and written communication.
- Ability to effectively and accurately convey information to others.
- High school diploma or equivalent, required.
- Familiarity with tracking databases and the maneuvering around the Internet
- Familiarity with loan terminology, rights, and processes
Skills
- Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
- Skills, Abilities, and Knowledge
- Strong numeric aptitude, problem solving and analytical skills.
- Persuasive and professional communication skills
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Tuition & Certification reimbursement
- We offer benefits, programs, and perks that support you in every aspect of your life.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- your career, your community, your wellbeing, and your future.
- Our total rewards package is designed to support your whole self.
Company info
- At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- The 2nd Lien Recovery Consultant is responsible for locating and contacting homeowners across the country to collect on charged off unsecured and secured mortgage debt.
- At Newrez, we bring big thinkers and caring doers together to make home happen.
- We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
- We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
- We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- Different makes us better.
- CA Notice at Collection
This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.