Genentech
Field Force Effectiveness, Director
South San Francisco, USA · Director
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About the role
- In this role, you will operate as an expert individual contributor.
- Your primary focus will be bring together traditional and novel ways to measure field effectiveness across the value chain of customer engagement.
- KPI Development & Tracking: Establish and monitor critical Key Performance Indicators (KPIs) to track field execution, evaluate effectiveness, and identify subnational growth opportunities or performance risks.
Responsibilities
- You will design robust impact measurement systems, and integrate complex data sources into field effectiveness models.
- Omnichannel Integration: Partner with omnichannel and digital teams to ensure field effectiveness measurements accurately reflect and optimize the interplay between personal and non-personal customer touchpoints.
- Technical Innovation & Methodology: Pioneer novel analytical methodologies and advanced measurement techniques to evaluate field effectiveness and drive continuous innovation across customer engagement channels.
Requirements
- You have a Bachelor's degree in a quantitative, analytical, business, or life sciences discipline required;
- Industry Experience: Minimum of 8-10+ years of progressive experience in commercial analytics, sales operations, or field effectiveness within the pharmaceutical or biotech industry.
- Analytical Problem Solving: Proven ability to translate ambiguous business questions into structured analytical approaches that yield actionable strategic insights.
- Business Partnership: Strong track record of successfully partnering with and influencing field sales leadership and cross-functional stakeholders.
- Communication Skills: Excellent verbal, written, and visual communication skills, with the ability to translate dense data into clear, strategic recommendations for non-technical audiences.
Nice to have
- Minimum of 8-10+ years of progressive experience in commercial analytics, sales operations, or field effectiveness within the pharmaceutical or biotech industry.
- Core Functional Expertise:
- Strategic Influence & Leadership:
- Technical Acumen:
- Strong proficiency in pharmaceutical data sources (e.g., IQVIA, Symphony) and analytical/visualization tools (e.g., Tableau, Qlik, SQL, Python/R preferred).
- Analytical Problem Solving:
- Proven ability to translate ambiguous business questions into structured analytical approaches that yield actionable strategic insights.
- Business Partnership:
Skills
- Master's degree (MBA, MS in Analytics/Statistics, or related field).
- This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus
- Relocation benefits are NOT available on this posting
- The expected salary range for this position based on the primary location of South San Francisco, CA is $172,600/yr to $320,600/yr.
- Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
- A discretionary annual bonus may be available based on individual and Company performance.
- This position also qualifies for the benefits detailed at the link provided below.
- Genentech is an equal opportunity employer.
Compensation
- Cross-Functional Collaboration: Partner closely with Brand Analytics, Incentive Compensation, Field Resource Optimization, and Digital Technology teams to ensure alignment and seamless execution of field enablement solutions.
Equal opportunity
- equal opportunity employer.
- If you have a disability and need an accommodation in relation to the online
This listing is sourced directly from Genentech's careers page and normalized into a canonical job model.