Racecommunications
Service Delivery Coordinator - Remote - CA Only
Lancaster, California, United States
Work authorization required$23k-$26kDetected 8 days ago
SalesforceCRMAccount ManagementCommunicationCollaborationOrganizational Skills
About the role
- Location Status: Remote: Work will be primarily performed remotely from home office 5 days per week.
- At Race, relationships matter as much as speed.
- We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal.
Requirements
- The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
Compensation
- Why Join Our Team: Join a tight-knit crew-no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive
Company info
- We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994.
- Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
- When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
- Position Impact: The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business.
- This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs.
- This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours.
- This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.
- Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High school diploma or equivalent required Associates degree (A.A.) or equivalent combination of education and experience is preferred 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required Strong understanding of fiber service delivery workflows, including construction and provisioning required Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required Proficiency with CRM and ticketing systems (Salesforce or similar preferred) Experience supporting ICB / channel partner models preferred Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred Familiarity with permitting, construction timelines, and right-of-way considerations preferred Experience coordinating field operations and service turn-ups preferred Understanding of SLAs and enterprise service delivery expectations preferred Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs Must be able to speak, read, write, and understand English as the primary language used in the workplace Spanish bilingual skills are desirable Essential Duties and
- collaborative, supportive, and dedicated to making a real difference.
Visa & Work Authorization
- Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High school diploma or equivalent required Associates degree (A
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This listing is sourced directly from Racecommunications's careers page and normalized into a canonical job model.