A Place FOR MOM

Lead Product Designer, Provider Experience

Remote-US · Senior

Sponsorship not specified$165k-$185kDetected 43 days ago

A/B TestingFigmaAccessibilityProduct StrategyCRMResearch

About the role

Evolving toward a more connected experience across the full care placement journey.
You care about users, business outcomes, product quality, and team momentum.

Lead design for Provider Experience
Own end-to-end product design for Provider workstreams, from discovery and journey mapping through prototypes and production-ready design, including provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve families more effectively.
Translate marketplace, partner, and operational complexity into intuitive workflows for internal and external users.
Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope.
Design for trust, clarity, speed, and usability in workflows where users need accurate information and confident next steps.
Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to guide design decisions.
Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
Raise the design quality bar
Help distinguish provider-specific design needs from reusable system patterns.
Increase design leverage with AI

You know when to prototype, when to simplify, when to push for a better system pattern, and when to help the team make a pragmatic decision.
Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter.
7+ years of product design experience on complex web, SaaS, marketplace, CRM, internal-tool, partner-portal, or operations-facing products.
Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreams.
Excellent interaction design, systems thinking, information architecture, and product judgment.
Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process.
Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions.
Strong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling.
Comfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around clear design direction.

Base Salary: $165,000 to $185,000
Bonus: 10% of annual earnings
Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

to help families focus on what matters most - their love for each other.
We're proud to be a mission-driven company where every role contributes to improving lives.
Caring isn't just a core value - it's who we are.
Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.
We are energized by solving challenging problems and see it as an opportunity to grow.
We are looking for a Lead Product Designer to own product design for Provider Experience as APFM builds more connected provider-facing products, capabilities, and workflows across Senior Living and Home Care.

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us.
APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
All your information will be kept confidential according to EEO guidelines.

This listing is sourced directly from A Place FOR MOM's careers page and normalized into a canonical job model.