Csestorage

Csestorage

Manager, Service Operations Planning

Kitchener, ON

Sponsorship not specified$100k-$120kDetected 10 days ago
Operations ManagementSupply ChainLogisticsProcess ImprovementProcurementERPCommunicationCollaborationProblem SolvingRenewable EnergyLean Manufacturing

About the role

  • In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.

Responsibilities

  • Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
  • Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
  • Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
  • Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions
  • Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistency
  • Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions
  • Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations
  • Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods
  • Work on projects that matter-helping to build a cleaner, greener world.

Requirements

  • At least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management
  • Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting
  • Hands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization
  • Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation

Skills

  • Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field
  • e-STORAGE is Equal Opportunity Employer (EOE).
  • e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation.
  • All final hiring decisions are made by humans.
  • What It's Like to Work Here
  • Here, you'll find:
  • Why You'll Love Working With Us
  • Join a global leader in renewable energy, backed by over 23 years of Canadian Solar experience.
  • Thrive in a supportive, collaborative environment where your growth is our priority.
  • Enjoy a competitive salary and a generous benefits package.
  • Great communication, teamwork, and problem-solving abilities.
  • A true commitment to safety, ethics, and sustainability.

Compensation

  • $100,000 - $120,000 + annual bonus

Benefits

  • The right mix of education, experience, and skills for the role.
  • Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs
  • Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
  • We believe that a culture of equity, diversity, and inclusion isn't just the right thing to do-it's the secret to our success.

Company info

  • Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We're leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world's renewable energy transition and create a more sustainable, resilient energy future for everyone.
  • With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we're not just building products we're powering communities and making a difference worldwide.
  • Position Title: Manager, Service Operations Planning
  • Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family!
  • We're leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects.
  • Our mission?
  • To accelerate the world's renewable energy transition and create a more sustainable, resilient energy future for everyone.
  • Compensation: $100,000 - $120,000 + annual bonus
  • Reports To: Global Director, Service
  • Ready to Make a Real Impact?
  • Join e-STORAGE!
  • This is a current vacancy, and we are actively hiring for this position.
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