Shift4
Enterprise Account Management, Director
Remote - North America; Tampa, Florida, United States · Director
Sponsorship not specifiedDetected 78 days ago
Account ManagementCustomer SuccessCommunicationOrganizational Skills
About the role
- Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
- As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
- For more information, visit www.shift4.com.
Responsibilities
- Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
- Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
- Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
- Support enterprise merchants through complex operational, regulatory, and risk-related discussions
- We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants.
- You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.
Requirements
- 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
- Deep knowledge of e-commerce and card-not-present payment models
- Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
- Experience operating within large, matrixed organizations and navigating cross-functional dependencies
- Excellent communication and executive presence, with the ability to explain complex concepts clearly
- Direct experience working for a payments service provider, processor, gateway, or related financial technology company
- Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
- Highly organized, proactive, and comfortable managing ambiguity
Nice to have
- Experience supporting global or multinational enterprise merchants
- Familiarity with API-driven products and technical integrations
- Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms
- Experience partnering with Sales on expansions while maintaining a customer-first mindset
- Exposure to regulated or highly scrutinized merchant segment
Compensation
- As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Benefits
- Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
- Proactively identify risks to account health and drive mitigation strategies
This listing is sourced directly from Shift4's careers page and normalized into a canonical job model.