A Place FOR MOM

A Place FOR MOM

Senior User Researcher

Remote-US · Senior

Sponsorship not specified$135k-$160kDetected 44 days ago
A/B TestingUX ResearchProduct StrategyResearchLeadershipCommunication

About the role

  • Evolving toward a more connected experience across the full care placement journey.
  • This is a senior, user-centered, product-embedded research role.
  • You will work across squads and help APFM connect family decision journeys, provider realities, product data, marketplace signals, and business strategy into a clearer view of where to focus.

Responsibilities

  • Lead research across Consumer and Provider experiences
  • Shape and maintain a practical research plan tied to product strategy, design priorities, marketplace questions, and leadership decisions.
  • Help teams understand families navigating senior care decisions and providers managing lead quality, engagement, and conversion.
  • Turn insight into product and design direction
  • Synthesize findings into crisp, decision-oriented artifacts that influence roadmap, product and user experience direction, service design, and product strategy, connecting research to the broader care placement journey where family needs, provider needs, advisor workflows, AI capabilities, and business outcomes intersect.
  • Partner with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and customer-facing teams to connect qualitative insight with behavioral, funnel, marketplace, and business data.
  • Partner with designers and product managers on practical research planning, method selection, and evidence-backed decisions.
  • Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Requirements

  • You are a high-agency researcher: someone who moves toward ambiguity, takes ownership without waiting for perfect direction, and uses research, data, and AI-native tools to help teams make better decisions faster.
  • You are AI-forward without being AI-naive.
  • You can listen deeply to families, providers, and internal teams, then translate what you learn into product direction, experience strategy, and clear next steps.
  • You are energized by mission-driven work and by the chance to improve experiences that affect families during stressful, emotional, high-stakes decisions.
  • 5+ years of user research, UX research, product research, design research, or mixed-methods research experience.
  • Experience influencing product strategy and design direction through research.
  • Strong facilitation and communication skills with designers, product managers, engineers, analysts, marketers, operators, sales partners, and senior stakeholders.
  • Experience in marketplaces, healthcare, senior care, consumer decision journeys, B2B workflows, provider experiences, or high-trust service experiences is a plus.
  • Bonus: examples of research artifacts, passion projects, prototypes, side projects, or AI-assisted experiments that show how you think, learn, and make evidence useful.
  • Portfolio or work samples:
  • Please include a portfolio, case studies, or work samples that show your research judgment, craft, synthesis, and decision influence. We are especially interested in work that shows how you move from ambiguity to clarity. Passion projects, research artifacts, AI-assisted experiments, or side projects are welcome if they help us understand how you think, learn, and communicate evidence outside of a standard case study format.

Nice to have

  • examples of research artifacts, passion projects, prototypes, side projects, or AI-assisted experiments that show how you think, learn, and make evidence useful.
  • Help APFM evaluate AI-enabled product experiences for trust, usefulness, clarity, safety, adoption, and edge cases in moments where families and providers need confidence.
  • Strong command of qualitative research methods, including interviewing, usability testing, synthesis, and insight storytelling.
  • Ability to operate in ambiguity and prioritize research efforts against business, product, customer, and marketplace needs.
  • Experience pairing qualitative research with analytics, experimentation, surveys, funnel data, or operational data.
  • Demonstrated curiosity and hands-on experimentation with AI tools in the research or product development process.
  • Ability to explain not just what you learned, but how your methods, evidence, constraints, and judgment shaped product decisions.
  • 401(k) plus match

Compensation

  • Base Salary: $135,000 to $160,000
  • Bonus: 10% of annual earnings
  • Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Benefits

  • Dental insurance
  • Health insurance
  • Vision Insurance

Company info

  • Please include a portfolio, case studies, or work samples that show your research judgment, craft, synthesis, and decision influence.
  • We are especially interested in work that shows how you move from ambiguity to clarity.
  • Passion projects, research artifacts, AI-assisted experiments, or side projects are welcome if they help us understand how you think, learn, and communicate evidence outside of a standard case study format.
  • to help families focus on what matters most - their love for each other.
  • We're proud to be a mission-driven company where every role contributes to improving lives.
  • Caring isn't just a core value - it's who we are.
  • Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.
  • We are energized by solving challenging problems and see it as an opportunity to grow.
  • Independently own generative and evaluative research across Consumer and Provider experiences, helping teams understand APFM's two core customers: families navigating care decisions and providers growing their businesses while delivering care.

Equal opportunity

  • A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us.
  • APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
  • If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
  • All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from A Place FOR MOM's careers page and normalized into a canonical job model.