Gibson Dunn

Gibson Dunn

Manager, User Experience (UX)

New York City · Director

Sponsorship not specified$170k-$210kDetected 22 days ago
PowerShellAzureIncident ResponseLeadershipCommunicationSharePoint

About the role

  • Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
  • Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
  • The firm's work is distinguished by a unique combination of precision and vision.

Responsibilities

  • Provide strategic leadership and direction to IT local support team, ensuring alignment with organizational goals and objectives.
  • Take ownership of all issues reported within the assigned offices, ensuring customer communications and follow-up are handled promptly and efficiently by the local support supervisors.
  • Oversee relationships with key stakeholders in the New York office and provide dedicated, high-priority support to their teams and executives.
  • Act as a third-level technical resource, providing guidance and support to resolve complex customer problems effectively.
  • Manage incident response and resolution for major platform issues, including after-hours escalation for critical incidents.
  • Our recruiting support team will respond as soon as possible.

Requirements

  • Strong people management skills including ability to provide effective constructive feedback and coaching.
  • Strong understanding of backend teams, their corresponding functions and interdependencies.
  • Proven experience managing Microsoft platforms in a large, distributed enterprise environment.
  • Deep technical expertise in Microsoft 365, Exchange Online, Teams, SharePoint, Azure Active Directory, and related technologies.
  • Experience supporting cloud-based services.
  • Strong problem solver, with an ability to work well under pressure.
  • Excellent written and verbal communication skills including ability to convey complex technical information to lay audience.
  • Ability to remain calm and reasoned under pressure.
  • Ability to effectively manage and motivate individuals and teams.
  • Ability to establish and maintain key stakeholder engagement including partners, senior business leaders, IT colleagues and direct reports.
  • Drive automation and process improvements using PowerShell and other scripting tools to streamline operations and enhance service delivery.
  • Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management).
  • Demonstrates good judgment and business acumen, with an understanding of when to drive process and when it is acceptable to work outside of the process.
  • Experience using various metrics and analytics tools to effectively manage performance, projects, scorecards and process improvements.
  • Strong active listening skills.

Nice to have

  • Bachelor's degree in a related field preferred or technical school training with equivalent experience also considered.
  • Experience in the legal industry is preferred.
  • Minimum 10+ years of relevant experience.

Compensation

  • The annual compensation range for this position is $170-210k.
  • The salary offered within this range will depend upon qualifications and other operational considerations.
  • For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com.
  • Our recruiting support team will respond as soon as possible.
  • Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
  • We strive to ensure an inclusive and accessible hiring experience.

Company info

  • We strive to ensure an inclusive and accessible hiring experience.

Equal opportunity

  • If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com.
  • Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process.
  • Inquiries about the status of an application or other non-accommodation matter will not receive a response.
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