HappyCo
Call Handling Specialist
United States · Staff+ · Full-time
Sponsorship not specifiedDetected 250 days ago
Product StrategyCustomer SupportCommunication
About the role
- The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards.
- Answer inbound calls promptly and courteously during assigned shifts.
- Follow standardized call scripts and workflows to assess maintenance issues.
Responsibilities
- Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps.
- Maintain a calm, professional tone when handling upset or anxious callers.
Requirements
- Ability to multitask and document calls while speaking with residents.
- Bilingual
Nice to have
- Spanish speaking is preferred.
Skills
- 3+ Years of Property Management Experience (Required).
- Strong verbal communication and active listening skills.
- Experience in customer service, call centers, or maintenance coordination preferred.
- Comfortable using computers, web-based software, and call management tools.
- High level of empathy, patience, and professionalism.
- Basic understanding of property maintenance terminology is a plus.
- Reliable internet connection and quiet workspace.
- Bilingual - Spanish speaking is preferred.
- A strong understanding of the relationship between residents, property management, and maintenance staff.
- An upbeat, outgoing nature with an authentic desire to help others.
- This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges.
Benefits
- paid vacation and sick time
- work from home stipend
- company subsidized healthcare
- HappyCo is values driven and offers a flexible, supportive culture.
Visa & Work Authorization
- applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status
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This listing is sourced directly from HappyCo's careers page and normalized into a canonical job model.