Industrial Electric Manufacturing
IT Support Specialist
Jacksonville, Florida, United States
Sponsorship not specifiedDetected 12 days ago
JiraCustomer SupportCommunication
About the role
- We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team.
Responsibilities
- Supporting various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity involving regular deskside support for laptops, printers, scanners, and other peripheral devices.
- In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.
Requirements
- Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
- Familiarity with Jira or ServiceNow ticketing system
- Required
- Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
- Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.
- Preferred
- Job Location
- This position will be based in Jacksonville, FL and will require up to 10% travel to IEM sites to support deployments and project activities and for other related activities.
- Why Join IEM
Nice to have
- Responding to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes.
- Closely working with internal teams to resolve issues quickly and consistently exceed SLA expectations.
- Providing exceptional customer service.
- Prioritizing user satisfaction in every interaction.
- Documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.
- 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
- Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
- Experience with application support for internal business users, including installation, configuration, and issue resolution.
Apply directly at Industrial Electric Manufacturing →Create a free account for alerts like thisView Industrial Electric Manufacturing immigration profile
This listing is sourced directly from Industrial Electric Manufacturing's careers page and normalized into a canonical job model.