Upwork
Sr. Product Manager Work Guarantees
Toronto, Ontario, Canada · Senior · Contract
Sponsorship not specified$168k-$262kDetected 2 days ago
Machine LearningData ScienceLLMsProduct StrategyAccountingCustomer SupportResearchMentoring
About the role
- Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled.
- Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.
- This is full-spectrum ownership, spanning product, operations, and unit economics, for one of Upwork's most consequential customer trust initiatives.
Responsibilities
- Own the product strategy and roadmap for Work Guarantees, including program design, eligibility logic, remediation workflows, and the unit economics that keep the program healthy
- Partner closely with engineering, data science, legal, finance, and operations to ship scalable, defensible guarantee programs that hold up under edge cases and volume
- Use quantitative analysis and customer insights to drive roadmap prioritization, inform go-to-market decisions, and measure program performance against business outcomes
- Set direction and move with urgency, operating with a founder's accountability for both what ships and how it performs
- Demonstrated ownership of product programs at the intersection of product design and operational outcomes, not just shipping features but holding accountability for the system's end-to-end performance
- Strong analytical foundation with the ability to stress-test unit economics alongside finance as fluently as you partner with UX and engineering on what to build
- Comfort in 0-to-1, ambiguous environments where the scope is yours to define and the accountability is yours to own
Requirements
- Please note that a criminal background check may be required once a conditional job offer is made.
Compensation
- The annual base salary range for this position is displayed below.
Benefits
- Experience shipping LLM-based or AI-assisted features in consumer or marketplace products, particularly around risk detection, monitoring, or contract health signals
- Build and operate the AI observability infrastructure powering Work Guarantees, including anomaly detection, contract health signals, and proactive intervention surfaces
Company info
- Translate complex trust, legal, and operational requirements into clean, intuitive experiences for SMB customers who expect Upwork to have their back
- While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.
- Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives.
- Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.
Equal opportunity
- Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce.
Visa & Work Authorization
- Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled. and
This listing is sourced directly from Upwork's careers page and normalized into a canonical job model.