Arborxr

Customer Success Coordinator

Remote (United States)

Sponsorship not specifiedDetected 25 days ago

HubSpotSalesforceCRMSalesAccount ManagementProcess ImprovementCustomer SuccessZendeskAR/VRResearchCommunicationOrganizational Skills

About the role

Help coordinate onboarding communications, webinar invitations, renewal reminders, and product update education.
Monitor customer engagement signals and flag accounts that may require CSM intervention.
Contribute to the ongoing improvement of customer lifecycle processes, operational workflows, templates, and automation.

We're in a high-growth phase, expanding our enterprise sales motion and building the team that will take ArborXR to the next level.
This role helps ensure customers receive timely guidance, are connected to the right resources, and can successfully manage their XR device fleets through ArborXR.
Why This Role Matters This role is foundational to building a scalable, proactive Customer Success organization at ArborXR.
Core Responsibilities Customer Lifecycle Support Support Mid-Market/SMB customers through automated and light-touch success motions.
Identify when customer situations require escalation and route appropriately to Customer Success, Support, Sales, RevOps, or leadership.
Route customers to the right resource, including Support, CS, Channel, or Account Management, depending on need.
Maintain consistent, proactive communication with assigned customers, while effectively triaging questions, concerns, and needs.
Onboarding Coordination Ensure new customers receive the appropriate onboarding pathway based on tier, relationship type, and partner involvement.
Help maintain onboarding templates, checklists, webinar follow-ups, and customer-facing resources.
HubSpot Data Integrity & Monitoring Maintain accurate customer records, including company associations, renewal dates, CSM ownership, partner/reseller relationships, and customer contact rules.

Experience working in HubSpot, Salesforce, Gainsight, Zendesk, or similar CRM/customer systems.
Analytical mindset with the ability to identify patterns, gaps, and operational risk signals.

Experience supporting renewals, onboarding, customer communications, or lifecycle programs is a plus.
Familiarity with channel/reseller ecosystems or B2B SaaS environments is a plus.

We help the world's largest organizations deploy, manage, and scale their XR programs across training, simulation, education, and operations.
Our customers include Global 2000 manufacturers, Fortune 500 enterprises, major health systems, and research universities that are betting on spatial computing to transform how people learn and work.
The Coordinator also plays a key role in maintaining clean, accurate customer data in HubSpot so the CS team can better identify churn risk, monitor account health, and engage customers at the right moments.
Help maintain reporting visibility around onboarding progress, renewal readiness, customer engagement, and operational health metrics.
Monitor account health fields, renewal stages, lifecycle status, and onboarding status.
Support the development and ongoing refinement of health scoring, churn indicators, and lifecycle automation.

The ideal candidate enjoys bringing structure to complexity, improving systems, helping customers succeed, and creating operational clarity across teams.
Coordinate kickoff calls for Enterprise, Mid-Market, and SMB customers..
Track onboarding completion and identify customers who may be stalled or under-engaged.

This listing is sourced directly from Arborxr's careers page and normalized into a canonical job model.