Angi
Senior Associate, Care Operations
Remote - United States · Senior
Sponsorship not specified$60k-$85kDetected 63 days ago
Data VisualizationProject ManagementSalesforceForecastingProcess ImprovementRecruitingCustomer SupportCommunicationAdaptability
Stay score
odds of building a lasting career here
33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 40%
Of 5 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 432 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Join us in reshaping how Angi engages with pros and homeowners as the Senior Associate of Care Operations!
Responsibilities
- Support workforce management planning for phone teams, working closely with vendors
- Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs
- Receive and validate invoices based on each partners hourly contribution on a monthly basis
- Learn how to build in our reporting tools to give our team better visibility into performance, hold external vendors accountable, and inform strategic business decisions
- A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency
- Our AI tools are designed to complement, not replace, human decision-making.
Requirements
- A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability
- 1-3 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results
- Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions
- Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats
- Excellent written and verbal communication skills with the ability to concisely present information to different audiences
- Comfort using AI tools to work more efficiently-drafting, summarizing, analyzing data, and streamlining repetitive tasks-and a curiosity about how emerging technology can improve operations
Nice to have
- Experience with Salesforce Service Cloud or Playvox is a plus, but not required.
Compensation
- The salary band for this position ranges from $60,000-$85,000, commensurate with experience and performance.
- Compensation may vary based on factors such as geographic location.
Benefits
- Help optimize staffing plans across multiple teams, learning the unique KPIs for each and how they relate to effective headcount planning
- This position will be eligible for a competitive year end performance bonus.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Company info
- Founded in 1995 as Angie's List and rebranded in 2021
- Global company with 9 brands in 8 countries and employees worldwide
- Homeowners have turned to us for 300 million home projects and counting
This listing is sourced directly from Angi's careers page and normalized into a canonical job model.