Incentfit

Account Manager

Philadelphia, Pennsylvania, United States

Sponsorship not specified$65k-$80kDetected 177 days ago

CRMAccount ManagementNegotiationCustomer SuccessCommunicationPublic Speaking

About the role

We are looking for a "curious mind" who thrives on being challenged daily and treats every client hurdle as an opportunity for innovation.

Strategic Planning: Develop and execute comprehensive account plans, delivering Quarterly Business Reviews (QBRs) that demonstrate ROI and align our solutions with the client's broader business objectives.
Churn Prevention: Take a proactive, data-driven approach to identify at-risk accounts early; implement "get well" plans to save business, showing a commitment to ongoing refinement and improvement.
Proven Track Record: A history of meeting or exceeding retention and growth quotas while managing technical platform support.
Who We Are We believe a company's employees are its greatest asset, and healthy employees build great companies.
The Role We are seeking a results-driven Account Manager who is ready to own it from start to finish.
You will be responsible for building long-term relationships, driving revenue retention, and identifying growth opportunities within your portfolio.

3+ years of experience in Account Management, Customer Success, or Sales, specifically within the B2B SaaS or HR tech industry.
Relationship Management: Act as a trusted advisor for a dedicated portfolio of clients, navigating complex stakeholder maps with the heart and empathy required to ensure high satisfaction and platform stickiness.
What You'll Bring SaaS Expertise: 3+ years of experience in Account Management, Customer Success, or Sales, specifically within the B2B SaaS or HR tech industry.

Strong negotiation skills with experience handling contract renewals, pricing discussions, and resolving disputes.

$65,000-$80,000 per year, dependent on experience.
Wellness: A program with up to $750 annual incentives (we use our own product!).
Commercial Growth: Bring the hustle to manage the entire renewal process and proactively identify upsell/cross-sell opportunities that increase Annual Recurring Revenue (ARR) and provide additional value.
A program with up to $750 annual incentives (we use our own product!).

$1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.
In this role, you aren't just a point of contact; you are a strategic partner and the primary liaison for our key clients, dedicated to our company's success and our clients' wellness goals.
Maintain accurate CRM data and forecast pipeline effectively, ensuring all internal stakeholders are informed and consulted on account health.
Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan.

We believe a company's employees are its greatest asset, and healthy employees build great companies.
IncentFit helps employers motivate and reward their employees to exercise and live healthier lives.
Founded in 2013, we serve 200 clients across diverse industries-from financial firms to public universities-and help over 250K users make healthier choices year-round.
We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance.
A belief that we are stronger together; you freely share knowledge and work across teams to ensure the best outcomes for our 200+ clients.
Quarterly Profit Share Disbursements based on business performance and a 401k with company match.
Growing Through Iteration: Engage with customers, listen to their feedback, and work with internal Support and Product teams to evolve our offerings and ensure the timely delivery of solutions.
Collaborative Spirit: A belief that we are stronger together; you freely share knowledge and work across teams to ensure the best outcomes for our 200+ clients.

This listing is sourced directly from Incentfit's careers page and normalized into a canonical job model.