T-Mobile USA, Inc.

Expert, Government Business Care

Las Vegas, Nevada, USA · Part-time

Sponsorship not specified$19k-$34kDetected 13 hours ago

SalesforceSalesAccount ManagementCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

That's how we're UNSTOPPABLE for our employees!
Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices. - Assist Sr.
Government Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce.

Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.
Deliver and comply with customer care support needs as documented by contractual agreements
providing operational, administrative and ordering support to their sales team, responding to customer inquiries, resolving customer escalations, actively participating in customer conference calls, supporting the account billing and reporting needs and adapting to the individual needs of their communities assigned customer base.
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Travel Required (Yes/No): No
Organizational Effectiveness Ability to thrive in a lively working environment and multi-task.
Self-starter with independent ability to meet strong deadlines with detail and effectiveness (Required)
Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts. (Required)
Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. (Required)

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
High School Diploma/GED (Required)
2-4 years Customer Service or customer facing sales experience (Preferred)
Less than 2 years Prior call center experience (Preferred)

Customer Service (Required)
Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health (Required)
Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier. (Required)
Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively. (Required)
At least 18 years of age
Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role.
The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ365393&paradox=1
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team.
Communicate proficiently with all levels of business customers, Sales and cross-functional partners.

T-Mobile USA, Inc. is an Equal Opportunity Employer.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.