Goodyear
Consumer Relations Representative 1
US OH Akron Corp Hdqtrs
Sponsorship not specifiedDetected 12 days ago
Customer SupportCommunicationProblem Solving
About the role
- You will handle inquiries and complaints following established guidelines to ensure consistency and quality in every interaction.
- Stay current with all Goodyear, Dunlop & Kelley products & services.
- Respond to email inquiries received through all Goodyear, Kelly, Dunlop web sites. - Quality Assurance: Meet/exceed established Consumer Relations quality assurance guidelines.
Responsibilities
- Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.
- Drives customer loyalty and repurchase intent by delivering consistent, high-quality resolution to consumer issues.
Requirements
- High School Degree or equivalent.
Nice to have
- 1-2 years of previous contact center experience or related experience is preferred.
- Working knowledge of contact center metrics, hardware, software & telephony is preferred.
Company info
- What We Are Looking for
Equal opportunity
- If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
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This listing is sourced directly from Goodyear's careers page and normalized into a canonical job model.