Qualia
Senior GTM Systems Analyst
Austin, TX · Senior
Sponsorship not specifiedDetected 21 days ago
SQLBigQueryLLMsStakeholder ManagementSalesforceSalesOnboardingCustomer SuccessZendeskCommunication
About the role
- WHAT YOU'LL WORK ON Ready to play an essential part in one of Qualia's most exciting growth stages?
- You'll work alongside the Ops Analysts, the interface to the GTM teams, to ensure each implementation is technically sound and serves the wider org.
- Beyond the queue, you keep the org healthy: clearing bloat and clutter, resolving error alerts, and heading off quiet decay before it becomes the next problem.
Responsibilities
- Salesforce Administration: Own configuration and build across Sales, Service, and related clouds, including flows, validation rules, page layouts, record types, roles, profiles, permission sets, and sharing rules.
- Maintain a healthy, scalable org as pricing, packaging, and process complexity grow
- Build Delivery & Intake: Work the Case and Project queue alongside GTM Systems Lead.
- Take projects from scoping consult through sandbox build, UAT support, production launch, and post-launch stabilization, owning the technical design and reliability of what you ship
- Stakeholder Partnership: Serve as the implementation partner for RevOps analysts across Customer Success, Sales, Support, and Marketing.
- Share knowledge at Office Hours, lead implementation discussions, surface trade-offs and downstream impacts early, and turn workflow designs into Salesforce solutions that hold up in practice
- Stakeholder Management: Strong interpersonal and communication skills with a track record of building credibility across an organization.
- You're comfortable scoping with business partners at all levels, you set expectations clearly, and you treat feedback and constructive challenge as a way to sharpen the solution
- Comfort With Ambiguity: An owner's mentality and the ability to prioritize, context-switch, and drive work forward to meet the needs of a rapidly scaling organization
- You'll administer Salesforce alongside our GTM Systems Lead and partner closely with GTM Engineering.
Requirements
- Salesforce Certified Administrator or Advanced Administrator (Required)
- Experience with the broader RevOps tech stack (Zendesk, Totango/Gainsight, Gong, BigQuery or a similar data warehouse, BI/visualization tools)
- Familiarity with Salesforce integration patterns (lookups, upserts, SOQL, deduplication strategies) and how data flows across connected systems
- 3+ years configuring Salesforce (flows, validation rules, roles and profiles, permission sets, record types, reports and dashboards) with demonstrated proficiency.
- You can architect a solution, not just execute within an existing configuration
- Salesforce Craft: 3+ years configuring Salesforce (flows, validation rules, roles and profiles, permission sets, record types, reports and dashboards) with demonstrated proficiency.
- You instinctively map how a change in one place affects teams downstream, and you know when to escalate and what trade-offs are worth making
- Light scripting or SQL for analysis and investigation
Skills
- Use LLMs and AI-assisted tools to accelerate investigation, documentation, requirement-gathering, and analysis.
- Help establish responsible patterns for where AI adds leverage to admin work and where human judgment stays in the loop
- You can distinguish tooling that accelerates the work from tooling that just adds noise
Benefits
- Data Quality & System Health: Build with an eye for monitoring, diagnostics, and cleanup that catch issues before stakeholders do.
Company info
- Documentation & Institutional Knowledge: Treat documentation as part of the deliverable, not an afterthought. Maintain runbooks, configuration notes, and change records so that system knowledge is institutional rather than living in one person's head
- At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process.
- Our SMB and Enterprise products bring together users from across the real estate ecosystem-homebuyers and sellers, lenders, title and escrow agents, and real estate agents-onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions.
- Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
- In this role, you will join Qualia's Revenue Operations team as part of Platform Intelligence, the group that owns the systems and data that power our go-to-market motion.
- Treat documentation as part of the deliverable, not an afterthought.
Visa & Work Authorization
- regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status
This listing is sourced directly from Qualia's careers page and normalized into a canonical job model.