Banner Health
Major Incident Commander
Remote Arizona · Mid
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About the role
- Reviews incident records, timelines, and activity logs for quality, accuracy, and audit readiness.
- Identifies opportunities for improvement.
- Oversees and refines outage notifications and status updates.
Responsibilities
- Our organization supports a drug-free work environment.
- You will also help shape our Major Incident Management strategy, strengthen and mentor the broader incident practice, and partner with leadership to turn every event into measurable, ongoing improvement.
Requirements
- Proven experience in leading high-severity, enterprise-impacting incidents.
- Strong analytical skills with the ability to identify systemic issues and operational risk.
- Ability to coach and mentor other coordinators.
- Working variable shifts and responding to 24x7 critical alerts on a mobile device or other connected platform for service disruptions is required for this role.
Nice to have
- ITIL Intermediate/Managing Professional certification or equivalent experience.
- Experience partnering with senior IT leaders, vendors, or business stakeholders during critical incidents.
- Experience designing or leading tabletop exercises or simulations.
- Experience influencing tooling, alerting, or workflow optimization.
- EEO/Disabled/Veterans
Compensation
- $41.73 - $69.55 / hourBanner Health is committed to pay equity and transparency.
- The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package.
- Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Benefits
- Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row.
- We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
- Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health.
- Banner Health offers a variety of benefit plans to help you and your family.
- We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
- Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader.
Company info
- We offer stimulating and rewarding careers in a wide array of disciplines.
Equal opportunity
- EEO Statement:
This listing is sourced directly from Banner Health's careers page and normalized into a canonical job model.