Interlaced

Interlaced

IT Support Technician III - Remote

United States · Mid · Full-time

Sponsorship not specified$70k-$80kDetected 26 days ago
AWSGCPAzureCloud PlatformsCustomer SuccessDNSLeadershipCommunicationCollaborationMicrosoft Teams

About the role

  • We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.
  • How are we different from traditional IT companies?

Responsibilities

  • We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
  • Interlaced is looking to hire a full-time IT Support Technician III authorized to work in the United States.
  • Roles & Responsibilities Acting as an escalated layer of Interlaced's support team you will often interact and coordinate efforts between department leaders outside of your immediate service team.
  • You will also review complex and critical service tickets in order to implement proactive solutions to avoid future client impact.
  • Taking reactive support tickets to resolution and escalating, if needed.
  • Maintain knowledge of internal Interlaced systems and client facing technology solutions.
  • Manage internal/client systems improvements (PSA, RMM, MDM, SSO etc.).
  • Collaborate on technical automation initiatives.

Requirements

  • The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO.

Skills

  • This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email.
  • Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe.

Compensation

  • $70k-$80k

Benefits

  • The candidate is expected to have a dedicated working environment/home office with stable internet connection.
  • Working on proactive projects, proactive maintenance, internal initiatives, or personal education when not working with clients.

Company info

  • We are cloud focused (but we will train you up if you don't have all the necessary skills yet).
  • We are poised for significant growth in 2026 and beyond, and need you to help us do it!
  • The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends.

Visa & Work Authorization

  • Interlaced is looking to hire a full-time IT Support Technician III authorized to work in the United States
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This listing is sourced directly from Interlaced's careers page and normalized into a canonical job model.