Splash Financial

Collections Specialist

Mesa, Arizona · Full-time

Sponsorship not specifiedDetected 7 days ago

CRMOutbound SalesCommunicationProblem SolvingMicrosoft Office

About the role

You'll work directly with customers navigating real financial stress - helping them find a path forward through payment arrangements and hardship programs, while protecting the health of Splash's loan portfolio.
This is a role for someone who takes pride in turning a hard conversation into a good outcome, who can hold a firm line while making a customer feel genuinely supported, and who sees every interaction as a chance to represent Splash at its best.
If you're motivated by solving problems, hitting goals, and making a measurable impact - this is the role for you.

Responsibilities

Accurately document all interactions in our CRM to maintain clean records and support continuous improvement.
Ability to manage competing priorities without dropping the ball.

Requirements

1-2+ years of collections, loan servicing, or financial services experience.
Comfort navigating CRM platforms and a generally tech-savvy mindset.
Proficiency in Microsoft Office or Google Suite.
Candidates must be located in the Greater Phoenix Area.

Compensation

The base pay for this role is $21.00 per hour, based on market data and internal compensation practices. This role may also be eligible for an incentive program based on performance.
Competitive salary packages

Benefits

great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected - even from afar.
Comprehensive and affordable insurance benefits
Paid parental leave for both caregivers
Flexible PTO + 9 company holidays
Equity: Share in our start-up success

Company info

to make people more powerful than their debt and we're just getting started..
Own It - We take full accountability and follow through on commitments.
Raise the Bar - We move fast, innovate faster, and push through barriers.
Say the Hard Thing - We speak up with honesty, respect, and a desire to solve problems and make things better.
Elevate Each Other - We win as a team by lifting each other up.
These values show up in how we work and how we connect - whether we're collaborating on big projects or bonding over everyday moments.
Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.
The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world.
So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.
Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US.
And we've been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology.
And we've raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we're still that little company from Cleveland with a big dream: to make people more powerful than their debt and we're just getting started..
Splash is remote-first, and proud of it - though our collections team works in-person at our Arizona location.

Equal opportunity

Awesome Splash swag to flaunt your team spirit
Splash Financial will never ask for payment, banking details, or cryptocurrency as part of our hiring process.
All legitimate job communications from Splash Financial will come from an @splashfinancial.com email address.
We do not conduct interviews solely via text message or chat apps.

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This listing is sourced directly from Splash Financial's careers page and normalized into a canonical job model.