Stewart
Customer Service Representative II
USA PA - Remote · Mid
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportCommunicationMicrosoft OfficeUnderwriting
About the role
- Serves as the primary point of contact and liaison between agents, sales, production and vendors to ensure a smooth customer experience.
- Handles incoming requests, responds to inquiries regarding order status or service updates, and resolves issues efficiently while maintaining a professional and customer-focused approach.
- Anticipates agent needs proactively and coordinates with vendors to ensure products are delivered within service level agreements.
Responsibilities
- Impacts own team through the quality of the support provided
- Communicates moderately complex information in routine situations, typically within own team
- Individual contributor having no supervisory responsibilities; manages own workload
- We are committed to helping you own, develop, and nurture your career.
Nice to have
- Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed.
- Effectively resolves inquiries or escalates concerns in a timely fashion
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Recognizes and solves typical problems
- selects solutions from established options
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities
Benefits
- Together, we can achieve our vision of becoming the premier title and real estate services company.
Company info
- Responsible for answering routine questions and issues about products and services from internal and external customers
- At Stewart, we know that success begins with great people.
- You will be part of an inclusive work environment that reflects the customers we serve.
Equal opportunity
- S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.
- If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
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This listing is sourced directly from Stewart's careers page and normalized into a canonical job model.