StubHub

StubHub

GCS Executive Customer Care Supervisor

Atlanta, Georgia, United States · Mid · Full-time

Sponsorship not specifiedDetected 17 days ago
SwiftCRMProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityMicrosoft Office

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 82% were for a worker who already held the job.

Green-card intent detected

STUBHUB, INC. obtained a prevailing wage determination for Data Scientists in New York, NEW YORK on 2026-06-30. No matching green-card filing appears in our data yet. The determination expires in 22 days (2026-09-27), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
  • The Executive Customer Care Supervisor plays a pivotal leadership role in guiding and empowering our global customer care team.
  • This position is responsible for delivering operational excellence, elevating the customer experience, and driving team performance across multiple markets.

Responsibilities

  • Lead, mentor, and coach a high-performing team of customer care representatives to consistently exceed service and performance targets.
  • Partner with cross-functional teams to optimize processes, drive operational efficiency, and enhance the overall customer journey.
  • Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the company CRM system.
  • Support agent growth through structured coaching, personalized feedback, goal setting, and professional development planning.
  • Adaptability & Agility: Manages a specialized team operating across multiple high sensitivity verticals - legal, executive escalations, social care, media, and government relations - by quickly reprioritizing workloads, reallocating resources, and adjusting response strategies as case urgency, public visibility, or regulatory timelines shift.
  • Maintains team stability and performance quality even when handling simultaneous, competing, high-stakes situations.
  • Data-Driven Decision Making & Problem Solving: Analyzes cases trends, escalation patterns, and performance metrics to identify risks, close gaps, and drive proactive improvements, while keeping leadership informed.
  • Effective Communication: Leads a team that produces high-stakes written and verbal communications - including legal responses, executive correspondence, public social replies, media statements, and government submissions.
  • Ability to multitask, prioritize, and perform in a performance-driven culture.
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Requirements

  • 3+ years of experience in customer service or a related field.
  • 1+ years of supervisory or leadership experience in customer service.
  • Proficiency in Microsoft Office and CRM systems.

Nice to have

  • Certifications or formal training in customer service or leadership development are a plus.

Compensation

  • Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • The anticipated gross base pay range is below for this role.
  • $65,000 - $65,000 USD

Benefits

  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Company info

  • StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
  • Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
  • Come join our team for a front-row seat to the action.
  • For California Residents:
  • We are an equal opportunity employer and value diversity on our team.
  • With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Equal opportunity

  • equal opportunity employer and value diversity on our team.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.