Cargurus Inc.
IT Service Desk Analyst
Boston, Massachusetts, United States · Senior
Sponsorship not specified$52k-$66kDetected 40 days ago
LinuxSalesCustomer SupportCollaboration
About the role
- CarGurus is hiring an IT Service Desk Analyst to join our IT Team.
- We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas.
- The ability to be creative and have the initiative to improve processes will be a major part of your success.
Responsibilities
- Provide Tier 1 technical support to employees both in person and remotely
- Support on site meetings and events
- Author and maintain internal documentation
- Maintain high Customer Satisfaction (Internal) for our colleagues
- Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
- Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
- Support of system deployments from business and liaising with 3rd party vendors where relevant
- Collaborate with
- 1-2 years of support experience
- Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
Requirements
- In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
- Associates' Degree in MIS or equivalent experience
- Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
Compensation
- The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position.
- On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Company info
- At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
- What we do
- The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
- At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination.
- We started as a small team of developers determined to bring trust and transparency to car shopping.
- Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth.
- The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step.
- That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one.
- Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products.
- But they're not the only ones who love CarGurus-our employees do, too.
- We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth.
- Disrupting a trillion-dollar industry requires fresh and diverse perspectives.
- Come join us for the ride!
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This listing is sourced directly from Cargurus Inc.'s careers page and normalized into a canonical job model.