Cargurus Inc.
IT Service Desk Analyst
Boston, Massachusetts, United States · Junior
Sponsorship not specified$52k-$66kDetected 86 days ago
LinuxSalesCustomer SupportCollaborationCompTIA
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- CarGurus is hiring an IT Service Desk Analyst to join our IT Team.
- We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas.
- The ability to be creative and have the initiative to improve processes will be a major part of your success.
Responsibilities
- Provide Tier 1 technical support to employees both in person and remotely
- Support on site meetings and events
- Author and maintain internal documentation
- Maintain high Customer Satisfaction (Internal) for our colleagues
- Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
- Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
- Support of system deployments from business and liaising with 3rd party vendors where relevant
- Collaborate with
- 1-2 years of support experience
- Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
Requirements
- In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
- Associates' Degree in MIS or equivalent experience
- Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
Compensation
- The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position.
- On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Company info
- At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
- What we do
- The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
- At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination.
- We started as a small team of developers determined to bring trust and transparency to car shopping.
- Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth.
- The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step.
- That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one.
- Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products.
- But they're not the only ones who love CarGurus-our employees do, too.
- We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth.
- Disrupting a trillion-dollar industry requires fresh and diverse perspectives.
- Come join us for the ride!
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This listing is sourced directly from Cargurus Inc.'s careers page and normalized into a canonical job model.