Light & Wonder, Inc
Technical Customer Support
Raleigh, NC
Sponsorship not specifiedDetected 8 days ago
SQLLinuxCustomer SupportCommunication
About the role
- Understand the company Mission, Vision, and Values and be an ambassador of MVV.
- Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request.
- Utilize probing questions to properly define the customer issue.
Responsibilities
- Document and take detailed notes in the support ticketing system.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and efficiency.
Requirements
- Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation.
- Experience with Windows 7-10 & Linux.
- 2+ years of experience with computer operations, including networking, hardware, and software.
- Ability to take detailed notes at the time of customer interactions and during daily tasks.
- Ability to execute detailed and accurate replication plans.
- Must be working in tandem with team members, field technicians, and developers.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Nice to have
- Experience with SQL Database language and/or Relational Database Management Systems (RDBMS) is preferred.
Skills
- Excellent phone etiquette, as well as oral and written communication skills.
- Strong troubleshooting skills
Compensation
- Competitive salary and benefits
Benefits
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
Company info
- Capable of hardware troubleshooting for all company devices and platforms.
- Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.
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