ElevenLabs

Digital Customer Experience - North America

United States

Sponsorship not specifiedDetected 15 days ago

Machine LearningA/B TestingHubSpotSalesforceValuationCustomer SuccessIntercomResearch

About the role

Partner with RevOps to wire up the tooling
Own NRR and retention KPIs for the digital segment
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Your job is to make sure these accounts activate, adopt, stay, and grow - not through 1:1 relationships, but through the systems, sequences, and signals you build.
Partner with RevOps to wire up the tooling - Claude, Clay, Lemlist, Salesforce - automating what can be automated and surfacing what needs human attention
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships

Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment - you know what good looks like in a technical, fast-moving customer environment
Fluency with the tools of digital CX - Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong - you don't need to master all of them, but you know how they fit together
Experience at a product-led growth company - in PLG environments, the product is the primary driver of acquisition, activation, and expansion
Experience in the voice AI, audio AI, or conversational AI space
The ability to operate in ET, CT, MT, or PT timezones is required.
Instead, it's about the impact you have.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
NRR, retention, and expansion driven by automated motions and product signals, not coverage density
Experience using product usage data to spot risk and opportunity - health signals, activation milestones, usage floors - and acting on them before they surface in a renewal conversation
Design and own ElevenLabs' digital CX playbook for scale accounts - trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring, built from the ground up
Build and maintain the health scoring model for digital accounts; define what at-risk, dormant, and breakout-track looks like in product data

Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model.
Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We use AI to move faster with higher-quality results.
We do this across the whole company-from engineering to growth to operations.
We prioritize your talent, not your location.
You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.