thesource
Case Manager
Austin, Texas
Sponsorship not specifiedDetected 21 days ago
SalesforceLeadershipCommunicationMentoringPublic SpeakingMicrosoft Office
About the role
- The Case Manager / Client Care Coordinator is responsible for coordinating client care services both within the clinic and throughout the community.
Responsibilities
- Develop individualized Client Care Plans with measurable goals and action steps
- Support clients through ongoing encouragement, accountability, and resource coordination
- Assist clients in accessing community programs, government assistance, and support services
- Track client progress and document outcomes accurately within Salesforce
- Provide crisis prevention and intervention support when necessary
- Perform due-date follow-ups and occasional home or hospital visits for mothers and newborns
- Support clients with emergency assistance needs including diapers, baby items, clothing, and other practical resources
- Relationship & Program Support
- Assist with mentoring initiatives, support groups, and post-birth care programs
Requirements
- Bachelor's degree in a related social services field required
- Ability to handle sensitive situations with compassion, professionalism, and discretion
- Proficiency with Microsoft Office applications and database systems
- Ability to work effectively in a fast-paced environment
Nice to have
- Master of Social Work (MSW) with Texas licensure
- Registered Nurse (RN)
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