Phamily

Phamily

Senior Director, Professional Delivery

New York City, Chicago · Director · Full-time

Sponsorship not specified$225k-$285kDetected 81 days ago
Performance ManagementEHR/EMRPatient CareLeadershipAdaptability

About the role

  • Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.
  • This leader will operate at the intersection of implementation, operations, product, and professional services, driving measurable outcomes in patient impact, client satisfaction, and multi-million dollar revenue growth.

Responsibilities

  • This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment -where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI.
  • Operational Leadership & Execution: Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams-ensuring performance, quality, and cost efficiency at scale.
  • Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.
  • Product & Technology Integration: Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance.
  • Team Leadership & Talent Development: Lead and scale high-performing, cross-functional teams (direct and indirect)-including delivery managers, project managers, interoperability analysts, and technical solutions consultants-fostering a culture of accountability, ownership, and continuous development across distributed operations.
  • use data insights to drive continuous improvement and decision-making.
  • Playbook Creation & Operational Innovation: Build repeatable, scalable playbooks for service delivery excellence-balancing near-term execution with long-term strategic design in a rapidly evolving environment.
  • Metrics, KPIs & Continuous Improvement: Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making.
  • Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams-ensuring performance, quality, and cost efficiency at scale.
  • Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.

Requirements

  • Prior success and experience in a startup, high-growth environment is a requirement.
  • Commercial Orientation: Strong commercial driver mindset with a track record of contributing to or owning multi-million dollar revenue growth, client implementation, expansion, and retention.
  • Cross-Functional & Technical Fluency: Experience partnering with Product, Engineering, and Data teams
  • This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Nice to have

  • $225,000 to $285,000, with additional upside potential in 2026
  • Learn more at phamily.com.

Compensation

  • High Earning Potential: Competitive base salary based on experience, complemented by a performance-driven bonus structure. On-target earnings (OTE) for this role range from $225,000 to $285,000, with additional upside potential in 2026.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  • On-target earnings (OTE) for this role range from $225,000 to $285,000, with additional upside potential in 2026.

Benefits

  • High Earning Potential: Competitive base salary based on experience, complemented by a performance-driven bonus structure.
  • Equity: High performers also have the potential to earn options at Phamily.
  • Medical, dental, and vision coverage for employees and dependents at a nominal cost
  • Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
  • HSA and FSA account options
  • Serve as a senior, client-facing leader-building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization.
  • On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000, with additional upside potential in 2026
  • About Jaan Health/Phamily
  • Jaan Health is a leading AI-based care management company serving healthcare providers.

Company info

  • We are seeking a Senior Director of Professional Delivery to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care.
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.